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Rona Regina is looking for a Customer Service Desk Team Member to join our team. We are looking for an applicant who will be available to work a variety of shifts including days, evenings and weekends.
JOB OVERVIEW:
Our Customer Service Desk Team Members are a critical point of contact for our customers. They ensure that a variety of customer needs are met including refunds and exchanges, general concerns and purchase transactions. If you have a passion for providing exceptional customer service, enjoy problem solving and working with a variety of people within our stores, then we have a great opportunity for you!!
Responsibilities include:
Responding to customer inquiries, concerns and complaints in an efficient and courteous manner.
Welcome all Rona customers with a smile, eye contact and friendly greeting.
Adopt a friendly, courteous and considerate approach with all customers.
Respect protocol, policies and procedures for accurate exchange, refund, or payment.
Make Rona promotions, products and services well understood.
Take charge of a customers needs by asking questions, listening and providing solutions.
Honestly thank customers and bid them a good day.
Qualifications include:
Friendly and enthusiastic attitude.
Excellent listening, communication and interpersonal skills with an ability to develop customer relations.
Experience providing timely, efficient and considerate service while remaining calm under pressure.
Detail oriented with an ability to organize and work independently, take initiative, and demonstrate flexibility.
Comfort with computers, basic math skills and the ability to perform numerical calculations.
Related cashier experience an asset.
Essential Skills
- Reading text
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Computer use
Specific Skills
- Operate cash register
- Customer service oriented
- Process money, cheques and credit/debit card payments
- Scan items
- Receive payment for goods or services
- Greet customers
Work Setting
- Retail establishment
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
- Standing for extended periods
- Bending, crouching, kneeling
Security and Safety
- Bondable
Business Equipment
- Price scanner
- Computer terminal
- Cash register
- Interac machine
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