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Customer Service Desk Team Member

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Job Order #: 5662597

Employer Name:
RONA Home & Garden
Posted Date:
10-Jan-2019
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Part Time
Length of Employment:
Permanent
Education:
Adult Basic Education (ABE 12) Grade 12
Experience:
1-2 Years
Apply By:
14-Jan-2019
How to Apply?:
On Line
 

Application Information

Employer Name:
RONA Home & Garden

Employer Address:
 
3710 QUANCE ST
REGINA,SK
CANADA
S4V 3A4

Contact Name:
Dean Swayda

Contact Phone:
306-522-7662

Contact Email:
Dean.Swayda@rona.ca



Description

Rona Regina is looking for a Customer Service Desk Team Member to join our team. We are looking for an applicant who will be available to work a variety of shifts including days, evenings and weekends.


JOB OVERVIEW:
Our Customer Service Desk Team Members are a critical point of contact for our customers.  They ensure that a variety of customer needs are met including refunds and exchanges, general concerns and purchase transactions.  If you have a passion for providing exceptional customer service, enjoy problem solving and working with a variety of people within our stores, then we have a great opportunity for you!!

Responsibilities include:

Responding to customer inquiries, concerns and complaints in an efficient and courteous manner.
Welcome all Rona customers with a smile, eye contact and friendly greeting.
Adopt a friendly, courteous and considerate approach with all customers.
Respect protocol, policies and procedures for accurate exchange, refund, or payment.
Make Rona promotions, products and services well understood.
Take charge of a customers needs by asking questions, listening and providing solutions.
Honestly thank customers and bid them a good day.


Qualifications include:
Friendly and enthusiastic attitude.
Excellent listening, communication and interpersonal skills with an ability to develop customer relations.
Experience providing timely, efficient and considerate service while remaining calm under pressure.
Detail oriented with an ability to organize and work independently, take initiative, and demonstrate flexibility.
Comfort with computers, basic math skills and the ability to perform numerical calculations.
Related cashier experience an asset.

 

Skills and Abilities

Work Setting
 - Retail establishment
Work Conditions and Physical Capabilities
 - Bending, crouching, kneeling
 - Standing for extended periods
 - Attention to detail
 - Fast-paced environment
Security and Safety
 - Bondable
Specific Skills
 - Greet customers
 - Receive payment for goods or services
 - Scan items
 - Process money, cheques and credit/debit card payments
 - Customer service oriented
 - Operate cash register
Essential Skills
 - Computer use
 - Problem solving
 - Working with others
 - Oral communication
 - Numeracy
 - Reading text
Business Equipment
 - Interac machine
 - Cash register
 - Computer terminal
 - Price scanner

 

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