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Night Auditor

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Job Order #: 5662620

Employer Name:
Best Western Plus - Estevan Inn & Suites
Wage/Salary Info:
TBD
Posted Date:
11-Jan-2019
Location:
ESTEVAN
 
# of Positions:
1
Employment Terms:
Part Time
Length of Employment:
11:00 pm - 7 am
Education:
Completed at least some post-secondary
Experience:
No Experience
Apply By:
08-Feb-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Best Western Plus - Estevan Inn & Suites

Employer Address:
 
92 KING ST
ESTEVAN,SK
CANADA
S4A2T5

Contact Name:
Kell Sloan

Contact Phone:
3066347447

Contact Fax:
3066347448

Contact Email:
bestwesternplusestevan@gmail.com



Description

The Front Desk Night Audit Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks.  This position is critical to ensure that the quality of service for our guests in accordance with Best Western standards and, while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel.

Position Responsibilities

*Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly)
*Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
*Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
*Complete reporting for daily occupancy/revenue, weekly operations
*Communicate with Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms
*Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance
*Night Audit shift requires daily reconciliation of transactions and preparing audit package for Management approval
*Other duties as assigned
Must Have
*Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.)
*Must have basic understanding and comfort with Excel spreadsheets.
*Must maintain professional appearance in Best Western provided uniform with consistently friendly attitude towards guests and staff
*Basic English communication (verbal and written) skills required
**Must be available to work nights, weekends and/or holidays

 

Skills and Abilities

Essential Skills
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Numeracy
 - Document use
 - Reading text
Transportation/Travel Information
 - Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
Specific Skills
 - Follow emergency and safety procedures
 - Provide information about services available in the community
 - Provide general information about points of interest in the area
 - Customer service oriented
 - Work with minimal supervision
 - Arrange services required for guests with special needs
 - Balance cash and complete balance sheets, cash reports and related forms
 - Investigate and resolve complaints and claims
 - Maintain occupancy statistics
 - Perform light housekeeping and cleaning
 - Process wake-up calls
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
 - Take, cancel and change room reservations
Work Setting
 - Hospitality industry
 - Hotel
Security and Safety
 - Bondable
Type of Bookkeeping and Accounting
 - Basic bookkeeping
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Computerized reservation system
 - Database software
 - Multi-line switchboard
 - Spreadsheet software
 - Word processing software

 

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