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Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
- Cisco certified network associate
- CompTIA Security+ Certification
- Microsoft certified IT professional (MCITP)
- Microsoft certified professional (MCP)
- Microsoft certified solutions associate (MCSA)
- Microsoft certified technology specialist (MCTS)
- Network+ Certification
Work Setting
- Consulting firm
- Help desk
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
Security and Safety
- Bondable
- Criminal record check
Own Tools/Equipment
- Internet access
- Cellular phone
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
Work Conditions and Physical Capabilities
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Work Location Information
- Relocation costs not covered by employer
Computer and Technology Knowledge
- Word processing software
- TCP/IP
- Spreadsheet
- MS Windows
- Linux
- Internet
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Servers
- File management software
- Mail server software
- Communication software
- Website creation and management software
- MS Office
- Wireless networks
- Desktop applications
Personal Suitability
- Initiative
- Effective interpersonal skills
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Judgement
- Organized