Job Order Detail

Description

Duties and responsibilities:
Under the direction of the Special Needs Equipment Manager, the successful candidate will perform all office administration and customer service duties required for the efficient operation of the Special Needs Equipment depot.  
Duties include:
-  Provide excellent customer service to walk-in clients who pick-up and return program equipment.
-  Perform retail sales functions including customer transactions and cash counts, maintain a balanced float and prepare sales reports.
-  Verify that incoming documentation includes all required information to process and provide loan equipment.
-  Communicate with clients and caregivers, health care professionals and the public regarding general program information, scheduling of repair appointments, clarifying requisition details, coordinating equipment pick-up and return.
-  Ensure all equipment is clean, in good condition, and properly identified prior to issue to clients.
-  Accurately perform data entry of documentation including entry of requisition forms, repair work orders, equipment loans and returns.
-  Assist with the coordination of delivery of equipment to clients and various health care facilities.
-  Other duties as assigned.

Qualifications:
Education:
-  Grade 12 or equivalent
-  Business school certificate/diploma is an asset
Skills:
-  Strong interpersonal and communication (written/verbal) skills, problem solving skills and attention to detail.
-  Strong customer service skills to deal with challenging and emotional clients.
-  Strong working knowledge of Microsoft Office programs.
-  Good knowledge of general office procedures and use of office equipment
-  Familiarity with the use of database programs.

Final Candidates are required to provide satisfactory criminal record checks including a vulnerable sector search.