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As our Customer Service Supervisor, you will be responsible for providing a positive, friendly, fast, efficient, customer experience at the registers, ensuring our customers are 100% satisfied with their shopping experience
Supervisory and previous POS training/experience is required
Be the first contact with the customer for concerns/questions. Ensure that the issue is resolved to the 100% satisfaction of the customer. Reach out to assistant manager/ manager for support when needed.
Maintain a positive, supportive work environment for all cashiers
Serve as the primary point of contact for cashiers, providing support where/as needed
Provide effective training for all new cashiers on the POS System.
Train cashiers on the policy/procedures and customer service standards
Manage the customer flow during busy periods to ensure a fast, efficient check out experience
Preform daily open/close procedures and regular cash picks on each register
Manage the checkout area and ensure that each station remains clean, well-stocked and efficient.
Manage the break schedules to ensure adequate customer service during associate breaks
Train cashiers on merchandise and housekeeping standards. Validate results daily
Basic plant knowledge is an asset
Must ensure reliable transportation is available to and from the greenhouse.
Observe safety and security procedures to complete work in a safe/timely manner.
Must be able to tolerate an environment with extreme temperatures
Must be able to physically perform a variety of tasks including bending, twisting, crouching, and carrying
Must be able to lift up to 50lbs.
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is not available
Additional Skills
- Hire and train or arrange for training of staff
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Maintain specified inventory
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 5 - 10 people
- Staff in various areas of responsibility
Work Location Information
- On-site customer service
- Rural community
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Handling heavy loads
- Combination of sitting, standing, walking
- Walking
Security and Safety
- Bondable
Work Site Environment
- Wet/damp
- Dusty
- Hot
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