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Summary: The Guest Service Agent will be responsible for providing guests with a positive first and last impression of the Hotel and will provide consistently excellent customer service. A Guest Service Agent greets and registers incoming guests, assists guests with special needs, processes guest folios and collects payment, administers and manages cash handling responsibilities, handles guest requests and concerns promptly and with courtesy, assists guests with any inquiries regarding local entertainment, restaurants or transportation, maintains efficient and effective flow of information with guests and all internal departments, handles additional duties as needed by guests or management, maintains confidentiality and interacts effectively with hotel guests and co-workers to create a positive environment.
Job Accountabilities/Responsibilities: (Abbreviated)
Checking guests in and out.
Billing and payment posting.
Entering information into documents to be sent out.
Answering phones.
Enter or alter reservations for individuals, teams and corporate groups.
Providing guests with availabilities, rates, and confirmations of reservations.
Providing information to our guests regarding amenities and our surrounding area.
Tending to all of our guest's needs.
Maintain communications with other associates within the department as well as with all other departments.
Education, Experience, & Skills: (Abbreviated)
Conduct that reflects the values of Respect, Integrity, Teamwork and Entrepreneurship
Be fluent in English, both verbal and written
Experience as a Guest Service Agent/Hotel Industry an asset
Experience in cash handling
Exceptional customer service skills.
A demonstrated a high level of understanding of current forms of technology and its application
Essential Skills
- Working with others
- Problem solving
- Critical thinking
- Finding information
- Computer use
Business Equipment and Computer Applications
- Computerized reservation system
- Basic computer skills (will train)
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