Job Order Detail

Description

Do you have excellent communication and negotiation skills?

Are you persistent in your approach to getting the job done?

SecurTek is looking for a full-time Collections Clerk in our Accounts Receivable department. This position is responsible for outbound calling covering all customer groupings for collecting payments on outstanding customer accounts. You will also take inbound calls as it relates to payments.

Typical Duties:
-Proactively contact customers regarding outstanding account balances.
-Taking inbound customer calls as a result of collections outbound efforts and processing payments as a result of the call.
-Investigate and process dishonored customer payments.
-Handle customer inquiries and complaints regarding disputed or dishonored payments.
-Negotiates with customers for adjustments to their account, extensions of credit and any dishonored payments on account to reduce outstanding account balances while focusing on customer retention.
-Responsible to successfully collect outstanding delinquent accounts in accordance with established targets.

Qualifications:
- 2 years experience in collections, accounts receivable or call centre related work experience.
- Grade 12 Diploma or equivalent.
- Working knowledge of techniques needed to listen effectively and persuasively handle customer contacts with tact, diplomacy and courtesy at all time, particularly when handling complaints and resolving issues.
- Ability to work effectively under continual pressure with the flexibility to work in a constantly changing environment.
- Successful applicants will be required to provide a criminal record check prior employment.

The department operates Monday-Friday 8am-9pm and Saturdays 9am-6pm.

We offer health, dental, and vision benefits and an excellent pension program. If selected, we will fully train you to be an active contributing member of the collections team.