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Corporate Customer Service Role-Work from Home!
Please note, candidates are only eligible within Regina area
What will I do?
Put the customer first!
Be the first point of contact for customer inquiries
Professionally handle large amounts of incoming calls
Assist customers with placing orders and contribute to increased company profitability
Resolve customer issues to achieve customer satisfaction
Partner with other customer service agents throughout the company
Continuously identify process improvement opportunities
Keep up to date on product knowledge through company resources
Comply with evaluation guidelines
What else should I know?
This is a work from home position
Thrive in your current role or consider other opportunities across the broader Staples organization
But wait, there is more!
Friendly, dynamic environment
Paid training
Excellent benefits
Paid time off
Recognition's and rewards
Product discounts
QUALIFICATIONS
Basic:
High School Diploma or GED
1-2 years of customer service experience (No previous call center is experience is required)
Microsoft Office Skills
Knowledge of using search engines (e.g. cutting & pasting, moving through multiple windows and keyboarding skills)
Must be able to adhere to assigned schedule
Ability to sit for entire shift
Must be able to attend 4-week training class that begins March 4th, 2019
The position is a rotating shift assignment
Monday -Friday shift hours will be between 9:30am-7pm local time
Saturday shift hours will be between 630am 4pm, and will be included in the rotation
Monthly schedule rotation will be: 2 weeks at Monday-Friday, and 2 weeks at Tuesday-Saturday
Must be able to attend onsite training from 8am-4:30pm (100% attendance required) at the Staples Contact Center
Preferred:
1+ years of call center experience
1+ years of sales experience
Excellent interpersonal and communication skills
Attention to detail and accuracy
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Willing to travel
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Order supplies and maintain inventory
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Internet access
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Internet browser
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