Job Order Detail

Description

Canadian Tire in North Battleford, SK has an opening for an Automotive Service Manager.

The primary purpose of the Service Manager is to lead the auto service team in providing the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high quality workmanship and professional and knowledgeable counter staff. The Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Auto Service Centre.

Responsibilities and Tasks

Develops and maintains a culture that values excellent customer service through effective training, supervision, coaching and performance management.
Reviews and implements Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
Maintains or implements store and corporate procedures as communicated
Recruits, develops, motivates, recognises and holds accountable an Auto Service team that will meet established objectives and targets for sales and profitability.
Maintains quality workmanship through monitoring uniformed inspection guidelines.
Plans, organises, delegates and follows up on work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
Requirements

Knowledge of market trends in the automotive service industry.
Ability to work effectively with auto parts ordering systems and computerized work order systems.
Good working knowledge of CoStar is an asset.
Valid driver's licence for Saskatchewan.
Management experience in a customer service-oriented industry.
Management experience in the auto service industry is an asset.
Experience in a Canadian Tire Auto Service Centre is an asset.