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Guest Services Agent

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Job Order #: 5665826

NOC: 6435
Employer Name:
Holiday Inn Express Hotel Downtown Regina
Wage/Salary Info:
As per union contract
Posted Date:
12-Feb-2019
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Grade 12
Experience:
1-2 Years
Apply By:
24-Feb-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Holiday Inn Express Hotel Downtown Regina
Contact Name:
Joanne Hamilton
Contact Phone:
306 569 4600
Contact Fax:
306 569 3531
Contact Email:
fom@hiexdowntownregina.com


Description

Duties include but not limited to checking guests in/out, taking reservations, operation of switchboard, maintain brand standards. 1 to 2 years previous experience preferred.

* Must be customer oriented
* Able to work independently
* Strong computer skill
* Strong decision making skills
* Guest recovery
* Be reliable
* Must have full availability to work various
  shifts including weekends and holidays
* Work independently
* Exceed our guests expectations

 

Skills and Abilities

Essential Skills
 - Reading text
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Computer use
 - Continuous learning
Transportation/Travel Information
 - Own transportation
Specific Skills
 - Take, cancel and change room reservations
 - Store and retrieve luggage
 - Secure guests' valuables
 - Register arriving guests and assign rooms
 - Process guests' departures, calculate charges and receive payments
 - Process telephone calls
 - Process wake-up calls
 - Investigate and resolve complaints and claims
 - Exchange foreign currency
 - Balance cash and complete balance sheets, cash reports and related forms
 - Arrange services required for guests with special needs
 - Work with minimal supervision
 - Customer service oriented
 - Keyboarding
 - Clerical duties (i.e. faxing, filing, photocopying)
Work Setting
 - Hotel
Type of Bookkeeping and Accounting
 - Cashiering
Business Equipment and Computer Applications
 - Multi-line switchboard
 - Computerized reservation system
 - General office equipment
 - Internet browser
 - Hotel Soft

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