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The dispatcher's job is to schedule drivers to pick up and deliver loads to customers or vendors. Dispatchers are also responsible for keeping records, monitoring driver daily logs for errors or violations and monitoring drivers' working hours and equipment availability. Another part of the job is knowing the weather of all your drivers' locations in order to flag potential issues. There are numerous computer programs to aid dispatchers in their job, but much of the work requires good intuition and knowledge of the industry.
Essential Skills
- Oral communication
- Working with others
- Finding information
- Computer use
Additional Skills
- Light cleaning duties
- Provide customer service
Work Conditions and Physical Capabilities
- Attention to detail
Dispatcher Specific Skills
- Dispatch personnel according to schedules and work orders
- Keep track of shipments
- Follow-up on issues with work orders
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic Mail
- Internet browser
- Dispatch management service software
Work Site Environment
- Non-smoking
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