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Service Manager

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Job Order #: 5666972

Employer Name:
Flaman Sales Ltd.
Posted Date:
04-Feb-2019
Location:
MOOSOMIN
 
# of Positions:
1
Employment Terms:
Full Time
Experience:
No Experience
Apply By:
04-May-2019
How to Apply?:
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://flaman.prevueaps.com/jobs/92118-8759.html

Application Information

Employer Name:
Flaman Sales Ltd.

Contact Name:
Pam McRae

Contact Email:
pam.mcrae@flaman.com

Employer Website:
https://flaman.prevueaps.com/jobs/92118-8759.html



Description

Flaman Group of Companies is looking for a Service Manager for our team in Moosomin. Flaman believes in people working together, doing what's right to make a difference and the successful candidate must align with those values. Flaman offers a competitive wage, benefit package and growth with professional development all within a high energy and supportive work environment.

Position Summary: The Service Manager is responsible for the strategic direction and leadership of the service department including in-house technicians, shop repair, and service administration. They are required to manage the development of and direction of the service team to drive growth in revenue, technical productivity and promote high customer satisfaction.

Major Job Functions:

    Establish the overall vision and direction for the service department.
    Enhance and develop service personnel, policies, procedures and systems to meet the goals of the department.
    Handle Customer inquiries, quotes and complaints
    Measure and monitor key customer service areas including call handling, repair turn around time, first time completions, work order aging, days to first visit and customer satisfaction.  

Skills & Knowledge:

    Strong customer focus
    Proven leadership skills  
    Previous management experience in a technical field considered an asset
    Strong organization, prioritization and time management skills

The Flaman Group of Companies has three goals that guide all the decisions we make; Customer Responsibility, Achievement of Goals and Making Things Better. Each position within Flaman contributes towards these goals in a unique way.


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://flaman.prevueaps.com/jobs/92118-8759.html

 

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