Job Order Detail

Description

As a Success On-Demand Specialist, you are responsible for supporting Partners and helping them achieve their goals through Vendastas platform, products, and services. A Success On-Demand Specialist will communicate with Partners through inbound calls, emails, and more to assist with product training, sales plans and strategies, product updates and releases, general inquiries, troubleshooting, and more.

Responsibilities
Answer inbound calls, emails, etc. to support Partners and help them achieve their business objectives through Vendastas platform, products, and services
Provide exceptional service and training to Vendastas Partners
Utilize CRM tools and strategies, such as Zendesk, to manage interactions
Be diligent in finding answers and keeping clients updated on inquiries
Be the expert in Vendastas offeringsproviding information, strategies, uses, and more to Partners
Maintain product knowledge and awareness to brief Partners about releases and updates as necessary
Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
Work with the Success On-Demand team to develop plans and initiatives to drive Partner success and platform adoption
Perform troubleshooting of Vendasta products and services as necessary
Control traffic for Partners, ensuring all issues are passed off and dealt with accordingly

Qualifications
2+ years experience in customer service/account management
Experience in customer support (considered an asset)
Proper phone and email etiquette, and the ability to speak and write clearly and accurately.
Superior communication skills and team attitude
Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles to reduce tension or conflict
Organized and attentive to detail