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Technical Analyst

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Job Order #: 5667576

Employer Name:
SecurTek - A SaskTel Company
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Full Time
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Employer Name:
SecurTek - A SaskTel Company

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The ideal candidate will have a thorough knowledge of security industry products including hardware and software. They will spend most of their time hands on in the field working on installs with internal and external customers and contractors. CANASA ATC and any security vendor certifications for access control, video or security systems is a definite asset.

General Accountabilities:
-Responsible for responding to and supporting all customer groups with installations and operating systems as it relates to security equipment and services.
-Participates in special projects with a focus on providing technical expertise and investigation in technological change.  This includes providing recommendations on projects, products, and possible acquisitions.  
-Actively participates in the continued adherence to Underwriters Laboratories of Canada (ULC) regulations or its equivalent.
-Conducts customer and technical resource follow-up on all unresolved troubles with appropriate personnel.
-Ensures customer requests and account modifications are handled efficiently and professionally
-Ensures dealers are held accountable for maintaining a high level of proficiency in the areas of installation and ongoing account maintenance.

-Diploma or certificate in computer science or networking with A+ certification or equivalent gained through 2 years experience in a technical support or service technician environment. An equivalent combination of experience and education will also be considered.
-Strong customer focus for both internal and external customers.
-Demonstrated decision-making and problem-solving ability.
-Demonstrated ability to handle customer complaints with tact and courtesy.
-Must be willing to travel to conduct routine audits/inspections/training and installs.
-A valid drivers license is required.


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