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We are currently taking applications for a Membership & Child-Minding Service Representative for part time morning, evening and weekend shifts available. This person will report directly to Salina Marceau, Supervisor of Membership Services & Selina Muir, Manager of Membership & Fitness Services.
The Membership & Child-Minding Service team ensures all members and potential members receive excellent service and accurate information, while providing excellent care to children in a safe, clean and comfortable environment. The Membership & Child-Minding Service Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded, leading to an improved experience as a member of the YMCA of Moose Jaw.
Qualifications & Requirements
- Customer Service Experience
- Continuous Quality Improvement
- Excellent organizational and inter-personal skills
- Basic computer skills
- Previous experience working with children
- Ability to establish and maintain harmonious relations with children and parents
- Ability to work independently, organize and multitask
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than 6 months preceding your start date
- Valid OHS Standard First Aid & CPR Level C with AED, within 2-year validation
For a detailed job description visit www.mjymca.ca
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- First Aid Certificate
- CPR Certificate
Specific Skills
- Access and process information
- Sell merchandise
- Receive application forms
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Standing for extended periods
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Database software
- Desktop publishing software
- General office equipment
- Internet browser
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