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Membership & Child-Minding Services Representative

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Job Order #: 5667581

Employer Name:
Moose Jaw Family YMCA
Wage/Salary Info:
Posted Date:
# of Positions:
Employment Terms:
Part Time
Grade 12
7-11 Months
Apply By:
How to Apply?:
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Employer Name:
Moose Jaw Family YMCA

Employer Address:

Contact Name:
Selina Muir

Contact Phone:

Contact Email:

Employer Website:


We are currently taking applications for a Membership & Child-Minding Service Representative for part time morning, evening and weekend shifts available. This person will report directly to Salina Marceau, Supervisor of Membership Services & Selina Muir, Manager of Membership & Fitness Services.

The Membership & Child-Minding Service team ensures all members and potential members receive excellent service and accurate information, while providing excellent care to children in a safe, clean and comfortable environment. The Membership & Child-Minding Service Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded, leading to an improved experience as a member of the YMCA of Moose Jaw.

Qualifications & Requirements
- Customer Service Experience
- Continuous Quality Improvement
- Excellent organizational and inter-personal skills
- Basic computer skills
- Previous experience working with children
- Ability to establish and maintain harmonious relations with children and parents
- Ability to work independently, organize and multitask

- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than 6 months preceding your start date  
- Valid OHS Standard First Aid & CPR Level C with AED, within 2-year validation

For a detailed job description visit


Skills and Abilities

Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Credentials (certificates, licences, memberships, courses, etc.)
 - CPR Certificate
 - First Aid Certificate
Specific Skills
 - Receive and log complaints
 - Perform general office duties
 - Answer inquiries and provide information to customers
 - Arrange for refunds and credits
 - Arrange for billing for services
 - Explain the type and cost of services offered
 - Investigate complaints
 - Issue receipts and other forms
 - Maintain records and statistics
 - Receive payments
 - Receive application forms
 - Sell merchandise
 - Access and process information
Work Conditions and Physical Capabilities
 - Standing for extended periods
 - Attention to detail
 - Repetitive tasks
 - Work under pressure
 - Fast-paced environment
Security and Safety
 - Criminal record check (abstract)
Business Equipment and Computer Applications
 - Internet browser
 - General office equipment
 - Desktop publishing software
 - Database software
 - Spreadsheet software
 - Word processing software
 - Windows


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