Job Order Detail

Description

TRAVEL COUNSELLORS

Primary responsibilities:
-Provide exceptional customized trip planning and customer service to visitors travelling to Alberta
-Proactively promote attractions, events, experiences and destinations across the province, including assisting travelers with booking accommodations and activities.
-Influence visitors to do more and extend their length of stay in Alberta by matching their interests and needs to Albertas attractions, experiences and destinations.
-Distribute information and essential travel tips.
-Complete administrative tasks such as preparing reports, and collecting and entering visitor statistics.

Qualifications:
Must be proactive and able to recall/search Alberta information quickly and be comfortable dealing with people. Listening and questioning skills are essential in order to conduct counselling sessions with travellers.

Must have a high school education and at least one year of customer service experience.  Preference will be given to candidates with some post-secondary education in tourism, hospitality and/or a related field. Knowledge of a second language and experience with Albertas tourism industry and tourism destinations are considered assets. Expertise with internet based research, social media channels and Microsoft Excel and Word is essential.  First Aid Certification including AED is required.  

Please note: These positions are summer employment term opportunities. Weekend and Statutory Holiday work is required. Attendance at training in Edmonton May 6  10, 2019 is a condition of employment.  All applicants must be able to work from May 6-Sept 3.  Successful candidates will be required to obtain First Aid Certification before commencing. We reserve the right to ask for a Criminal Record check.