Job Order Detail

Description

OUR TEAM

At SCIC, were helping keep Saskatchewans agriculture industry strong and it takes great people, working together as a community, to make it happen. Our values reflect who we are at SCIC. We value focusing on the producer, innovation, teamwork and community, accountability to ourselves and others and leadership at all levels.

Reporting to the Customer Service Office (CSO) Manager, this position is responsible for providing excellent frontline customer service and clerical support.

WHAT YOU'LL DO:
Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs.
Maintain, administer and process customers contracts ensuring efficiency and accuracy.
Data capture customers financial and program specific information.
Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
Interpret and validate financial information used during the data assessment process.
Electronic preparation of participant financial information for verification of program benefits.
Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
Resolve problems associated with customers accounts.
Complete clerical duties as required.
Participate in the annual sales of the Crop Insurance program.
Mentor and assist less experienced staff.
Multi-task working with multiple customer files, phone calls, walk-in traffic and interruptions.
Maintain a clear understanding of computer work; data entry, computer program knowledge and use.

WHAT YOU'LL NEED:

To be successful in this position you will need a grade 12 diploma, supplemented with a relevant business course and extensive related clerical experience.

For a full description, and to apply, visit our webpage at http://scic.jobis.ca/sjA