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Supervisor - Banquets

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Job Order #: 5668225

Employer Name:
DoubleTree by Hilton Regina
Wage/Salary Info:
Based on Experience + gratuities
Posted Date:
11-Feb-2019
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
permanent
Education:
Grade 12
Experience:
3-5 Years
Apply By:
20-Feb-2019
How to Apply?:
This job is no longer taking applications

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Employer Name:
DoubleTree by Hilton Regina

Employer Address:
 
1975 Broad Street
REGINA,SK
CANADA
S4P1Y2

Contact Name:
Nicole Kaminski

Contact Phone:
306-525-7558

Contact Email:
nkaminski@silverbirchhotels.com



Description

If you are an experienced Banquet and Events professional, we want to hear from you!
The DoubleTree by Hilton Hotel & Conference Centre is currently recruiting for a Full-Time  Supervisor to join our amazing Banquet/Events Team.
The Banquet Supervisor will assist in directing the day to day operations including service and set-up while working closely with the team to ensure 100% accuracy for our clients.
Primary Duties:
-ensure the entire team is delivering exceptional customer service to all guests by acting with a customer comes first attitude at all times
-establish rapport and connect with guests and meeting convenors to ensure their requests are met and event runs smoothly - setting an example for the team and acting as a mentor/leader/coach
-oversee banquet service operations, ensuring all banquet service details are executed as per the Banquet Event Order (BEO)
-communicate areas of opportunities from guests to management in a timely manner
-active liaison between the guests and other associates to ensure outstanding customer service
    
Working Conditions:
- ability to continuously stand, bend, and lift up to 20lbs unassisted
- fast paced environment, often demanding requiring quick action and thinking on your feet
- weekend and holidays as required  candidates should have open availability with limited restrictions.
Required Education & Qualifications:
-grade 12 or equivalent
-must have min 2-3 years experience in a Food/Beverage role - Experience in the field is an absolute requirement!
-valid Serve It Right Certification or provincial equivalent
-strong communication, leadership and organization
-ability to recognize and correct guest service issues

Only candidates with valid PR will be accepted.

 

Skills and Abilities

Food and Beverage Serving Skills
 - Serve food and beverages, general plate service
 - Serve food and beverages, formal or French service
Essential Skills
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
Transportation/Travel Information
 - Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
 - Serving It Right Certificate
Additional Skills
 - Must be of legal age to mix and serve alcoholic beverages
 - Customer service oriented
 - Assist customers with special needs
 - Clear and clean tables, trays and chairs
 - Load buspans and trays
 - Replenish condiments and other supplies at tables and serving areas
 - Replace linen
 - Set tables
 - Supervise other servers and bussing staff
 - Train staff
Work Setting
 - Hotel
Weight Handling
 - Up to 13.5 kg (30 lbs)

 

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