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FRONT DESK AGENT

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Job Order #: 5668296

Employer Name:
HOLIDAY INN EXPRESS & SUITES
Wage/Salary Info:
competitive
Posted Date:
11-Feb-2019
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Part Time
Education:
Completed at least some secondary school
Experience:
0-6 Months
Apply By:
18-Feb-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
HOLIDAY INN EXPRESS & SUITES

Employer Address:
 
4255 ALBERT ST
REGINA,SK
CANADA
S4S3R6

Contact Name:
Tamara Thomson

Contact Phone:
3067895888

Contact Email:
gsm@hiex-regina.ca



Description

Qualifications:
Customer service work experience in the hospitality industry, or in retail sales required. Positive, friendly, confident attitude required. Have good judgment in order to deal with guest issues and emergency or security situations.  Be able to work under pressure, show patience and empathize with others. Computer literate and type 30 words per minute.  Work independently and as part of a team.  Have completion of secondary school or equivalent.  Related post-secondary education is an asset.  Good organizational skills.  Possess the ability to read, write and speak English fluently.  Approximate Number of Hours per week: 0-40 hours

Duties and Responsibilities:
*Greet everyone who enters the lobby with a smile and a positive and professional manner.  
*Respond to phone inquiries and emails in a friendly and professional way.  
*Answer inquires regarding hotel services and provide information regarding services available in the community by email, phone and in person.  
*Responds quickly to guest requests and follows up to ensure guest satisfaction.  
*Register arriving guests and assign rooms.
*Present statements of charges to departing guests and receive payment.
*Hotel Security
*Handle cash, credit cards, and POS system.
*Complete  duty checklist daily.
*Reservations:  Familiarity with accommodations, rates, packages, brand promotions.
*Carry out various tasks required in an efficient and competent manner.
*Carry out other duties as assigned by management.
*Be willing to work night audit

 

Skills and Abilities

Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Reading text
Transportation/Travel Information
 - Own transportation
Specific Skills
 - Customer service oriented
 - Work with minimal supervision
Work Setting
 - Hotel
Type of Bookkeeping and Accounting
 - Basic bookkeeping
Business Equipment and Computer Applications
 - General office equipment
 - Computerized reservation system
 - Multi-line switchboard
 - Word processing software

 

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