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Duties and Responsibilities:
- Answer phones and direct calls
- Order and maintain office supplies
- Filing
- Mail pick up and delivery
- Assist Office Staff when all other tasks are complete
Expectations:
- Must be proficient with a multi-line phone
- Must be able to multi-task
- Time management skills
- Excellent communication skills
- Exceptional customer service skills
- Proficiency with Excel, Word, Outlook
- Self motivation
- Attention to detail
- Adapt quickly and positively to change
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
- Obtain and process information required to provide services
Work Setting
- Business services
Typing (Words Per Minute)
- 41 - 60 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Business Equipment and Computer Applications
- Windows
- Word processing software
- Switchboard 1-25 lines
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Accounting software