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Dispatcher Specific Skills
- Dispatch personnel according to schedules and work orders
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
- Follow-up on issues with work orders
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet
- MS Windows
- Internet
- Database software
- Electronic mail
- Dispatch management service software
Additional Skills
- Maintain work records and logs
- Ensure accuracy of completed time sheets, payroll and other summaries
- Perform general office duties
- Light cleaning duties
- Provide customer service
Specific Skills
- Use maps and other trip planning aids
- Determine geographical position using navigational instruments, maps and charts
Security and Safety
- Driver's validity licence check
- Driving record check (abstract)
- Criminal record check
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Service Experience
- Heating, ventilation and air conditioning (HVAC) system
Personal Suitability
- Effective interpersonal skills
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Reliability
- Organized
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