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Emerald Park Home Hardware is looking to fill (1) full-time position for Senior Sales Associate.
The Senior Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions using retail software; ticketing and replenishing merchandise, cycle counting; general housekeeping of shelves, loss prevention, merchandising, restocking and staying current with trends in the industry.
DUTIES / RESPONSIBILITIES:
- Assist customers in locating merchandising in store, on homehardware.com, as well as processing special
- Ensure customers are greeted within 30 seconds of entering the store or your department.
- Determine customers needs by asking open-ended questions.
- Communicate product knowledge to the customer as appropriate.
- Assist customers in locating and comparing merchandise.
- Assist customers with finding all items needed to complete their project.
- Process special orders for non-stock or out of stock items.
- Record repeat customer requests for product and follow-up when product arrives at the store.
- Relieve as cashier when necessary.
- Change prices on merchandise, bins, displays, etc. as necessary.
- Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.
- Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
- Keep stock in storage area neat, clean, and orderly.
QUALIFICATIONS:
- Ability to work a flexible schedule including weekends, evenings and holidays.
- Friendly and helpful attitude toward customers.
- Excellent communication skills.
- Willingness to learn.
- Prior retail experience is an asset.
- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere.
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Specific Skills
- Operate cash register
- Customer service oriented
- Provide advice about merchandise
- Provide cost estimates on materials
- Suggestive selling
Work Setting
- Hardware store
Security and Safety
- Bondable
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