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Guest service Agent

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Job Order #: 5669804

Employer Name:
CANALTA TISDALE
Posted Date:
20-Feb-2019
Location:
TISDALE
 
# of Positions:
1
Employment Terms:
Part Time
Apply By:
15-Mar-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
CANALTA TISDALE

Contact Name:
Cassandra Teichroeb

Contact Phone:
306-873-5077

Contact Email:
canaltatisdale@canalta.com



Description

In collaboration with the General Manager, the Guest Service Agent is responsible for delivering
exceptional guest service. As the Guest Service Agent affects the guest experience at every
level  by phone, in person and behind the scenes  it is imperative that the Guest Service
Agent is friendly, respectful and helpful at all times.
Core Competencies:
Provide assistance and courtesy to guests
Maintain accountability for all paperwork, checklists and transactions performed during
assigned shift
Perform laundry and room cleaning activities when required
Perform minor maintenance tasks
PERFORM ALL OTHER DUTIES AS MAY BE REQUIRED BY THE GENERAL
MANAGER
Team Member Benefits:

Use of Canalta managed hotel facilities (fitness room, pool and waterslide for you and
your immediate family)
Discounts at Canalta managed hotels

 

Skills and Abilities

Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Specific Skills
 - Follow emergency and safety procedures
 - Provide information about services available in the community
 - Provide general information about points of interest in the area
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Keyboarding
 - Customer service oriented
 - Work with minimal supervision
 - Arrange services required for guests with special needs
 - Balance cash and complete balance sheets, cash reports and related forms
 - Perform light housekeeping and cleaning
 - Process wake-up calls
 - Process telephone calls
 - Process guests' departures, calculate charges and receive payments
 - Process group arrivals and departures
 - Provide information on hotel facilities and services
 - Register arriving guests and assign rooms
 - Take, cancel and change room reservations
Work Setting
 - Hotel
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Internet browser
 - Computerized reservation system
 - Multi-line switchboard
 - Spreadsheet software

 

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