Job Order Detail

Description

Curbie is an AI powered virtual car dealership that is revolutionizing the Canadian auto sector. Our goal is to make the car buying experience customer focused by taking the hassle out of purchasing a vehicle.
We are looking for people who want to be a part of our contemporary startup culture as a Customer Experience Manager.

About You
-You love to set your own course. As Curbie continues to grow, your role with Curbie will as well. We want you to be able to decide what projects are best suited for you and pursue them. You get to make things happen without someone saying so.
-You're empathetic. Each Curbie customer will need to be matched to a vehicle that suits them. Youll have to understand their needs in order to sell to them.
-Youre excited to teach others. At Curbie you will have the freedom to build new processes that create efficiencies for the customer  team. You get to be the expert.

Some of your responsibilities
-Support customers through each step of the customer journey from initial contact to final delivery
-Educate customers on financial products and services to help them get the vehicle of their dreams
-Audit and improve our CRM; ensure that it is being used efficiently
-Help with enablement projects, such as new employee onboarding for the customer support staff
-Take ownership of maintaining clean data for reports and dashboards required to track key business KPIs for customer support

Skills and Abilities
-Excellent communication skills both verbal and written - you will be talking with customers daily over the phone and via email
-A soft touch with customers, providing guidance more than selling and always building escalating levels of commitment and trust
-Training in consumer sales
-Knowledgeable of vehicles
-Highly adaptable; able to operate in a rapidly evolving company

Assets
-Prior experience using HubSpot (preferred)
-Training in more than one B2C sales model
-B2C sales management experience