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Thank you.
Can you provide outstanding customer service?
Do you like working with computers and learning new things?
This position is in Yorkton's state of the art certified alarm monitoring station and call centre. You will be responsible for providing quality customer service that is necessary to meet the needs of the customer by utilizing inbound and outbound calling for all types of inquires.
Typical Duties:
-Responds and handles inquiries and concerns from customers, dealers, outside contractors and agencies with a focus on quality customer service.
-Provides or assists customers, including those with special needs, with requests. (e.g. local, toll, long distance, directory, and emergency call completion, answering service, etc.). Supplies routing and rate information.
-Performs data entry of customer information into SecurTek systems including but not limited to new customer activations, service work, account changes and updates and case creations.
-Handle and confirm billing inquires.
Qualifications:
- Grade 12 Diploma and/or 1 year call centre or related customer service experience.
- Working knowledge of PCs and a typing speed of at least 25-45wpm.
- Excellent communication skills, both written and verbal, and strong listening and negotiating skills.
- Ability to handle positive and negative customer interactions with diplomacy, tact, courtesy and a positive tone of voice.
- Successful applicants will be required to provide a criminal record check prior employment.
SecurTek offers a variety of opportunities for advancement within a supportive and challenging environment. We offer health, dental, and vision benefits and an excellent pension program.
Essential Skills
- Oral communication
- Computer use
Security and Safety
- Criminal record check (abstract)
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