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GUEST EXPERIENCE AMBASSADOR FRONT DESK
At the BW Plus Estevan, we do things a bit differently. After all we are the local hotel that hosted Alice Cooper, John Mellencamp, Tom Cochrane, Bill Gates (not that Bill Gates but the other one) & a ton of VIPs on a daily basis. Theres a reason we voted ourselves as the TOP HOTEL IN THE WORLD - 2018, 2019, 2020 & 2021. Cause we believe it.
This is position is far, far, far more than just working the front desk.
As part of a small, highly caffeinated team, our Customer Experience Ambassadors deliver a flawless, innovative and unique guest experience.
We are going to be upfront the way we work doesnt suit everyone. There is no old-fashioned hierarchy. No micro-managing. No hiding behind fancy job titles or seniority. Everyone from housekeepers up - rolls up their sleeves, makes guests breakfast, washes the dishes, folds towels and mops the floor.
We entrust every one of our talented, super-smart colleagues from every department to do what needs to be done. All in the name ensuring that each and every one of guests enjoy a flawless, innovative and unique experience.
If you have a need to be busy, appreciate autonomy and accountability, arent afraid to put guest needs first and live for life-affirming, head-scratching professional challenges that rock your world, we could be a match made in heaven.
OUR WISH LIST
* A singular focus on providing every guest with a flawless, innovative and unique experience.
* Must have a flexible schedule and available to do overnight shift coverage.
Nice to have
Knowledge of Front Desk / Housekeeping and overall hotel policies and procedures.
Proficiency in computer applications such as but not limited to MS Office, Google applications, etc.
-Ambitious, self-driven career changers, veterans, and dog lovers are encouraged to apply.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
- Hospitality industry
Security and Safety
- Bondable
- Credit check
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- General office equipment
- Basic computer skills (will train)
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