Job Order Detail

Description

Reporting to the Events Manager, the Events Coordinator - Concession is responsible for overseeing the day to day operation of the concessions, as part of the Gallagher Centre Events Team.

Major Duties and Responsibilities:
Providing direction and guidance to staff to ensure excellent customer service is provided
Hire staff, monitor and address employee performance through performance appraisals and City policy.
Ensure operational compliance with Occupational Health and Safety legislation, Public Health standards and City policies.
Ensure accuracy in cash handling processes in conjunction with GC Financial Services Manager.
Monitor quality control of food items and portion sizes to ensure quality and consistency of product
Front counter customer service, including but not limited to taking orders, handling cash, food preparation and assembling orders.
Working as a member of the Events team to provide support as required to ensure smooth execution of events and programs.
Schedule staff to maintain appropriate staffing levels to ensure service levels are met, and labour cost goals are met.
Participate with management in annual menu review and annual budget planning process
Maintain records of food sales, monitor food costs, and set menu prices to ensure financial goals are met.
Monitor and control inventory using City approved suppliers.
Participate in the promotion of the concession and the Gallagher Centre.

Qualifications:
The ideal candidate will possess a Diploma in Recreation and Leisure Management or Hotel/Restaurant/Hospitality Management, or equivalent work experience.
5 years experience working in the food services
2 years of supervisor/managerial experience
SK Food Safe Certificate will be considered an asset
Demonstrated leadership skills
Excellent interpersonal skills, both verbal and written communication skills