Job Order Detail

Description

Job Duties:
Forecast goals and objectives for the service department.
Establish and maintain good working relationships with customers.
Prepare and administer an annual operating budget for the service department.
Maintain open communication and good relationships with other department personnel.  Develop and implement a marketing plan which promotes new and repeat business.
Understands, keeps abreast of, and complies with federal, provincial and local regulations that affect service operations such as hazardous waste disposal, occupational health & safety regulations, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Review and initial all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Supervisory Responsibilities:
Supervise the Service Advisor, the Shop Foreman and the Service Technicians.
Education and/or Experience:
High school diploma or general education degree (GED) essential.
Post-secondary diploma in a related field preferred.
Heavy duty truck/equipment technical knowledge would be an asset.
Three years related experience and/or training; or equivalent combination of education and experience.