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Computer Sales and Service Technician

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Job Order #: 5676120

NOC: 6411
Employer Name:
The Computer Clinic of Canada Inc.
Wage/Salary Info:
$15 per hour
Posted Date:
11-Apr-2019
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Monday to Friday, 9am to 6pm (sometimes 8am to 5pm)
Education:
Post Graduate
Experience:
1-2 Years
Apply By:
20-Apr-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
The Computer Clinic of Canada Inc.
Employer Address:
 
1800 COLLEGE AVE
REGINA,SK
CANADA
S4P1C1
Contact Name:
Adam
Contact Phone:
306-565-3336
Contact Email:
adam@thecomputerclinic.ca
Employer Website:
thecomputerclinic.ca


Description

Your job will be to deal directly with customers, to communicate clearly with customers in order to interpret their computer problems, to diagnose the necessary computer repairs, and to carry out the repairs.

Typically, a customer will drop off a computer for repairs, telling us that it has a virus, or that it keeps freezing, or it doesn't turn on. Your job will be to sign in the computer, to ask questions of the customer to understand the problem, to diagnose the problem while keeping detailed notes about your steps and to speak to the customers about their options to repair the computer or buy another computer. You will need to be able to take instructions from the customers and to make suggestions to the customers to be able to solve their problems and make them happy, you will then need to be able to carry out the repairs.

You will need to go on site calls, so a driver's license is required, but the company car will be available for the site calls. On site calls, usually, you will be going to a business, you will need to be able to communicate clearly with the on site point of contacts to identify and solve the computer related problems. These problems can be related to networking, including routers and switches, windows operating system problems, printer setup and configuration, recovering lost files, Sage Accounting and many many others.

If you have a passion for technology and would like to put your skills to work then this might be the right job for you. You need to be open to learning new skills to be able to troubleshoot new problems from new perspectives.  Everything can be learned, so you must have a willingness and a desire to learn new skills to be able to overcome new challenges.

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
Type of Customers
 - Retailers
 - Professional clients
 - Consumers
 - Commercial establishments
Transportation/Travel Information
 - Valid driver's licence
Type of Sales/Marketing
 - General sales
Specific Skills
 - Customer service oriented
 - Conduct sales transactions
 - Identify and solicit potential clients
 - Provide clients presentations of the benefits and uses of goods or services
Work Location Information
 - On-site customer service
 - Various locations
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Repetitive tasks
 - Attention to detail
 - Sitting
 - Combination of sitting, standing, walking
 - Standing for extended periods
Own Tools/Equipment
 - Cellular phone
Products or Services (Sales)
 - Office/business equipment
Business Equipment and Computer Applications
 - Word processing software
 - Spreadsheet software
 - Presentation software
 - General office equipment
 - Electronic mail

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