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The Colonial Square Inn & Suites is centrally located on 8th street in Saskatoon. We are currently looking for a "Part Time Front Desk Agent" to work in the day and evening shifts, No nights. The shifts will be during the week and weekends and some holidays.
Currently we are looking to cover two to three shifts in a week with the possibility to get more shifts.This will be a permanent part time job to start with but might be converted to the full or part time permanent job.
We are looking for a reliable person who is willing to work as a team and can provide great customer service to the guests. Must have an excellent communication skills both written and oral.
We will provide you a full two weeks training.
Some of the duties are:
Register arriving guests and assign rooms. Process group arrivals and departures.
Take, cancel and change room reservations.
Provide information on hotel facilities and services, Provide general information about points of interest in the area.
Investigate and resolve complaints and claims.
Process guests' departures, calculate charges and receive payments, Balance cash.
Clerical duties (i.e. faxing, filing, photocopying).
Assist clients/guests with special needs.
Handle wake-up calls.
Perform light housekeeping and cleaning duties.
Provide customer service, Answer telephone and relay telephone calls and messages.
Essential Skills
- Writing
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
Transportation/Travel Information
- Public transportation is available
Specific Skills
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
Work Setting
- Hotel
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Computerized reservation system
- Five Star
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