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Summary:
This position is responsible for providing superior customer service by assisting the manager in ensuring the efficient day-to-day operation of the front end area. This position will work closely with customers and will work to resolve and enhance customer loyalty by ensuring all customers enjoy a positive shopping experience throughout the store.
Responsibilities:
Assists in the delegation of work, determining the method of work, giving clear and concise direction, and follow up to ensure proper execution
Responds and handles customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Use current POS and SAP systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
Provide legendary customer service when assisting customers by identifying and evaluating customers' needs, making product recommendations based off of this analysis, and by promoting Cabela's programs
Fosters growth and development of retail associates by supporting training initiatives
Assists with weekly and monthly auditing of licenses, holds, returns, and gift cards
Assist in other areas of the store when business needs dictate
Qualifications:
One or more years experience in a sales or service environment is preferred
High school diploma or equivalent is preferred
Ability to provide superior customer service and exceed customers expectations
Ability to use good judgment and logic
A Restricted and Non-Restricted Possession and Acquisition License is required; training will be provided if necessary
Experience in a related field or outdoor lifestyle
Knowledge of Cabelas specific products is an asset
THIS POSITION REQUIRES DAYTIME AVAILABILITY