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At Bee-J's Office Plus we are committed to providing excellent customer service whether virtually, over the phone or in person. Along with other key responsibilities listed below we are looking for someone who can demonstrate initiative, adaptability, charisma, and empathy.
Responsibilities
Shadowing current IT staff in order to learn current procedures, policies, and skills.
Receiving calls, work orders, and emails to the department from customers in order to relay messages to the current IT staff.
Documenting experiences on service calls and then inputting them into the file share.
General maintenance of the work area and retail space.
Inventory services as needed.
Required Skills
Driver's licence - occasional travel with other IT department staff
Customer service.
Recommended Skills and Experience
Previous volunteer experience.
Basic computer/device hardware knowledge.
Basic computer software knowledge.
Basic network knowledge.
Further and Future Expectations
Developing a long lasting relationship with our clients.
A desire to have a career in IT.
Summary:
At Bee-J's Office Plus our IT department is currently looking for a new support staff member to work with us and our clients to provide a genuine and efficient IT experience. Our ideal candidate would possess excellent personal, social, and adaptive skills with a willingness to learn the IT trade and organization.