Job Order Detail

Description

As a Customer Support Specialist, you are responsible for supporting Partners and helping them achieve their goals through Vendastas platform, products, and services. A Customer Support Specialist will communicate with Partners through inbound calls, emails, and more to assist with product training and onboarding, sales plans and strategies, product updates and releases, general inquiries, troubleshooting, and more.

Responsibilities
Work closely with Sales and the Onboarding Success Manager to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
Create strong first impression for all new Partners by providing a top-notch onboarding experience, aligning proper expectations, and providing world-class customer service
Answer inbound calls, emails, and etc. to support Partners and help them achieve their business objectives through Vendastas platform, products, and services
Provide exceptional service and training to Vendastas Partners
Utilize CRM tools and strategies, such as Zendesk, to manage interactions with customers
Be diligent in finding answers and keeping clients updated on bugs and other inquiries
Be the expert in Vendastas offeringsproviding information, strategies, uses, and more to Partners
Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary

Qualifications
2+ years experience in customer service/account management
Experience in customer support (considered an asset)
Proper phone and email etiquette, and the ability to speak and write clearly and accurately.
Superior communication skills and team attitude