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Summary: The Guest Service Agent will be responsible for providing guests with a positive first and last impression of the Hotel and will provide consistently excellent customer service. A Guest Service Agent greets and registers incoming guests, assists guests with special needs, processes guest folios and collects payment, administers and manages cash handling responsibilities, handles guest requests and concerns promptly and with courtesy, assists guests with any inquiries regarding local entertainment, restaurants or transportation, maintains efficient and effective flow of information with guests and all internal departments, handles additional duties as needed by guests or management, maintains confidentiality and interacts effectively with hotel guests and co-workers to create a positive environment.
Business Equipment and Computer Applications
- Basic computer skills (will train)
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