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The Sales Consultant is focused on achieving sales targets and utilizes the tools provided to them to assist them in their mission (such as ongoing training).
As a team player the Sales Consultants strives to develop collaborative relationships throughout the dealership.
Develop Strong Relationships with Customer and continue to develop the Relationship:
Greet customers in a prompt, friendly and courteous manner.
Listen to customer needs and take action.
Assist customers in understanding the offering and then selecting an appropriate vehicle.
Create a customer base through effective contact methods that make sense for the customer.
Keep detailed records of all interactions with customers.
Handle all customer queries and concerns with a genuine intent to solve their problem.
Make prospecting calls and follow-up with customer within specific time-frames.
Be detailed oriented
Listen to and document customer needs and expectations throughout the sales visit.
Follows-up with customers in a way that best for them.
Prepare for the delivery of new vehicle. Ensures all details of the delivery are completed.
Ensure all documentation/paperwork is completed in an accurate and timely manner.
Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
Commit to the Honda Brand
Stay up-to-date on the Honda training program.
Be able to explain technical features, options and their benefits.
Be knowledgeable about new features, specials and updates.
Be a champion for delivering excellent service 100% of the time.
Actively maintain the cleanliness of personal and team workspaces.
Maintain a high level of professional appearance.
Develop and maintain full knowledge about the Industry
Keep up to date with products, accessories, prices and key features.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
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