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Customer Service Representative

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Job Order #: 5680016

NOC: 6434
Employer Name:
Ghost Transportation Services
Wage/Salary Info:
TBD - based on experience
Posted Date:
12-Apr-2019
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
Grade 12
Experience:
1-2 Years
Apply By:
11-May-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Thank you.

Employer Name:
Ghost Transportation Services
Contact Name:
Human Resources
Contact Phone:
3062493515
Contact Fax:
306-249-3335
Contact Email:
hr@ghosttrans.com
Employer Website:
www.ghosttrans.com


Description

Ghost Transportation Services is looking for a Customer Service Representative to join our team in Saskatoon, Saskatchewan.  Reporting to the Traffic Manager, the Customer Service Representative is part of the day to day operations of Ghost Transportation Services. This is a full-time permanent position working Monday-Friday.  

Duties required include
Management of all rate quotation processes and maintenance systems
Pricing development for client specific rate quotations
Margin parameters for spot quotation pricing
Develop and maintain relationship with all 3rd Party Suppliers
Negotiation for all rate costs from 3rd Party Suppliers
Manage routing system for all 3rd Party freight movements
Manage Accessorial costing
Manage Rate Expiry Program
Ensure that all customer rate inquiry and rate quotation requests are being processed daily
Ensure that all rate audit processes are being completed daily
Backup for all rate audit and price quoting
Pricing of all rate audit exceptions

Skills required
Exceptional communication experience and skill
Excellent  Excel skills including formulas, pivot tables and manipulation of data
Excellent Math and Problem Solving abilities
Professional Internal and External Customer Service skills
Ability to identify problems and help with thought out solutions
Demonstrated ability to use computer software and hardware
Organized
Ability to problem solve and trouble shoot

Knowledge preferred
Understanding of proper/best routing of equipment
Understanding of rates, revenue maximization and cost minimization
Understanding of paper flow
Understanding of customer wants and needs as well as operational requirements

Ghost Transportation Services offers competitive wages and benefits.  Opportunities for growth are available as well.

Ghost Transportation Services. Your Partner with Spirit.

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Type Of Experience
 - Customer service clerk

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