Job Order Detail

Description

JOB SUMMARY:

The employee in this classification is responsible to organize, coordinate, schedule and direct the work of staff in their day to day activities to ensure the adherence of corporate policies and procedures pertaining to customer and business support. This position will also be responsible to develop, monitor and audit performance metrics, and provide administrative and communication support including the provision of performance evaluation and coaching as required.

KEY ACCOUNTABILITIES:

Act as a primary resource and provide support to staff in their day to day work activities while  initiating  and leading the development of efficient work procedures
Administer, verify and approve internal documents and systems and develop, implement and direct the preparation and distribution of departmental work flow
Gather, prepare and submit operational and statistical information and reporting documentation
Review, evaluate and score work performance, comparing to quality and operational performance standards and assist in training and development efforts
Prepare staff work schedules, and assign resources effectively to meet business support requirements  
Communicate departmental expectations, work assignments and deadlines
Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation
Provide excellent customer services to internal and external customers, following corporate quality guidelines
Maintain files and records associated with the department
Participate and/or lead team and departmental meetings as required
Assist in the coordination of staff training, development and performance assessment
Participate in continuous educational and professional development as required
Other related duties as assigned