Job Order Detail

Description

Biktrix produces high quality electric bikes and accessories at market-leading prices in Canada and ships to the US, Canada and Europe. Our bikes are about the joy of biking so each model has been handcrafted to give bikers true freedom regardless of the terrain.

We are currently looking for a full-time Customer Support Specialist based in Saskatoon, SK to assist our customers and prospective buyers. To be successful in this role, you must be an excellent communicator, be able to handle multiple tasks at a time and have familiarity with help desk software.

As the face of Biktrix, you are responsible for earning the trust of our customers and establishing our reputation as a company that offers excellent customer support. We offer competitive wages and benefits.

Responsibilities
-Respond to customer queries in a timely and accurate way via phone, email, chat or social media
-Identify customer needs and determine appropriate resolution
-Monitor customer complaints and proactively provide assistance
-Develop invoices and complete financial transactions
-Analyze and report product malfunctions and arrange service or returns of products
-Update internal databases on all customer interactions
-Share feature requests and customer feedback with team members
-Inform customers about new features and functionalities

Requirements
-2+ years experience as a Customer Support Specialist or similar CS role
-Experience using help desk software and remote support tools
-Understanding of how CRM systems work
-Excellent communication and problem-solving skills
-Multi-tasking abilities
-Patience and responsibility when handling tough cases
-Fast learner ready to grasp electric bike technologies
-Mechanical experience or familiarity with industry considered an asset
-Must be able to ride a bike

Please email your resume and cover letter to roshan@biktrix.com. We welcome all applicants, but only those selected for an interview will be notified.