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The domestic violence counselor works under the general direction of the Operations Manager and is responsible for the well-being and safety of the women and children in shelter. Domestic Violence counselors provide direct service delivery to clients and contribute to the smooth operation of the shelter.
DVCs will work closely with all agency staff to promote client safety, empowerment, facilitate change and healing in an environment that is physically and emotionally safe. DVCs are expected to adhere to the Regina Transition House Values, Code of Ethics, and Guiding Principles.
KEY RESPONSIBILITIES
SUPPORT COUNSELLING
Maintain confidentiality and security of the shelter
Develop and maintain positive working relationships with clients and colleagues
Provide crisis intervention and stabilization
Perform intake and departure interviews
Risk assessment and safety planning
One on one support, goal setting and case planning
Work in conjunction with the Child Support Worker and the Family Support Worker to provide parenting support and referrals.
Promote positive client relations and facilitate conflict resolution
Respond to crisis calls, walk-in and other requests for service
Build positive working relationships with relevant government services and other agencies as required or as requested by the release of information
Provide services from a trauma informed perspective.
Provide information on interpersonal violence, safety and other topics as required
Advocate with and assist clients in accessing needed services or information
Maintaining up to date client files
Communicating with other staff about client case management.
Complete all client documentation, critical incident reports and tracking sheets as required.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Additional Skills
- Use computer applications
Specific Skills
- Act as an advocate for client groups in the community
- Serve as a member of an interdisciplinary team working with a client group
- Refer clients to agencies that provide financial assistance, legal aid, housing, medical treatment and other services
- Provide counsel and therapy to help clients resolve social and personal problems
- Interview clients to assess their situation and determine the types of services required and eligibility
Work Setting
- Community service organization
Client Population
- Adolescents
- Adult
- Physically disabled
- Personal or social adjustment difficulty
- Minority group
- Female
- Elderly
- Developmentally delayed
- Child
Area of Social Work Specialization
- Socio-economic needs or conditions
- Personal adjustment
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