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TeamLinkt, a Saskatoon based Sports Tech startup, is looking to add a highly-motivated Account Manager/Marketing Rep to our growing team!
Your duties will include:
- Working directly with our sales team to transition prospects from initial sign-up through product roll out
- Performing product training calls and online presentations
- Building relationships with existing clients - working to increase user engagement and upsell clients on new offerings
- Offering ongoing product support via email, phone & our online support system
- Updating our help desk with product training materials
- Troubleshooting product issues, and relaying problems to our development team when appropriate
- Acting as a personable, friendly and engaging initial point of contact for our clients
- Assist with Marketing Initiatives
An ideal candidate will:
- Have a passion for sports, people & customer
- Be highly organized with great attention to detail, able to juggle multiple projects and tasks simultaneously
- Possess excellent written and verbal communication skills
- Take ownership of accounts, adopting a proactive approach to solving customer problems
- Have above average computer skills
- Enjoy working in a fast-paced team environment
- Be experienced using CRM software and/or customer support software, such as Zoho, Salesforce or Zendesk
- Be able to perform online presentations
- 2 years of client support experience, ideally in the tech or real estate industries
- Some post-secondary education
We offer employees:
- A fast paced & challenging working environment
- Competitive salaries with benefits
- Early Leave on Fridays (usually 3:30pm)
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Obtain and process information required to provide services
- Answer, screen and forward telephone calls
Work Setting
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic scheduler
- Presentation software
- Internet browser
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