Job Order Detail

Description

Position Overview

Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers best interests. Determines customers needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customers experience is positive.


Key Responsibilities
(Not all inclusive or applicable to all assignments)

1. Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet sales targets.

2. Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.

3. Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.

4. Develops and maintains a working knowledge of SaskTels products, services, systems, and pricing options.

5. Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.

6. Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Prepares bank deposits.

Qualifications:

1. Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.

2. Excellent communication and interpersonal skills, and the ability to influence, persuade, and deal effectively with others.

3. Working knowledge of SaskTels products and services.

For more information about this job and to apply, visit sasktel.com/careers