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Process all daily charges and credit cards. Check in late arriving guests and check out early departures. Answering phone calls from in house guests and assisting as required. Answer incoming calls and taking reservations.
Help prepare the Breakfast room for early departing guests.
Shifts are over nights 11pm-7am. Week day and Weekend shifts.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
Transportation/Travel Information
- Own transportation
- Public transportation is available
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
Work Setting
- Hotel
Type of Bookkeeping and Accounting
- Cashiering
- Basic accounting
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- Basic computer skills (will train)