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Thank you.
We are looking for a service-oriented team player to join our exceptional Service Department!
If you get personal gratification from delivering exceptional customer service we have a position for you!
Primary responsibilities of this position include:
Communicate customers maintenance and repair needs to technicians
Maintain and build customer rapport
Book appointments and schedule work to technicians
Maintain the highest level of customer service
Strong communication skills are required
Scott Campbell Dodge offers a competitive pay plan, a comprehensive benefits package and a supportive team environment.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Access and process information
- Maintain records and statistics
- Investigate complaints
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
- Receive and log complaints
Work Setting
- Business services
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
Security and Safety
- Basic security clearance
Own Tools/Equipment
- Cellular phone
Business Equipment and Computer Applications
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
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