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Ramada Emerald Park Regina East requires a capable individual to work Full or Part-time at the Front Desk.
This job requires that the individual have a minimum of a Grade 12 Education and be well versed in Computer Usage. Experience is wanted but not required; hotel front desk experience is an asset. Duties include the Checking-In and Checking-Out of Guests, making reservations and key cards, assisting Guests,and answering phone calls as well as light tidying around the Front Desk Area.
We operate in a Team Environment and this individual would need flexibility with schedules.Available shifts:Full-time Mon-Fri (7am-3pm), Part-time Evenings/Weekends, Salary starts at 14$ per hour with opportunity for future advancement.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
Work Setting
- Hotel
Work Location Information
- Urban area
Type of Bookkeeping and Accounting
- Cashiering
- Basic record keeping
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
- Hotel Soft
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