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Area of Specialization
- Troubleshooting
Work Setting
- Help desk
Specific Skills
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
Transportation/Travel Information
- Own vehicle
- Willing to travel
- Valid driver's licence
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
- Tight deadlines
Computer and Technology Knowledge
- MS Windows
- MS Office
- Desktop applications
Personal Suitability
- Effective interpersonal skills
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Organized