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With over 30 years of experience in the Point of Sale (POS) industry, our passion to service our customers has only grown. We are constantly striving to create simplicity for our clientele by providing proven POS technology and professional 24x7 customer support. Our team members are the heart of our company and we are looking for special individuals who share our passion and drive.
We are looking for a full-time Point of Sale (POS) Application Support to join our Regina team, starting immediately.
Position Summary
The POS Application Support is responsible for supporting help desk, installation, training and system set-up and on-site installation for Windows-based POS systems. The ideal candidate will work with end-user customers on site during installation and provide training over the phone to resolve POS software related issues.
Please note that the successful candidate must be willing to travel (approx. 5 days per month) in Western Canada as the position involves on-site visits for POS application installations and training. This position also requires on-call dial-in support during and outside of regular business hours (approximately 1 week per month rotation).
Qualification
Strong knowledge of computers, Unix, Linux and Windows operating system
Experience using POS systems is a definite asset
Troubleshooting skills with outstanding problem solving skills
Positive friendly manner and customer service approach that will enable you to deal with challenging situations with empathy and sincerity
Good written and verbal communication skill
Aptitude to listen and effectively understand a situation with the ability to respond with clarity and professionalism
Self-motivated and as well, works well in a team environment
Valid Drivers license as travel is required for site visits and installations
The successful candidate will be required to complete a background check prior to commencing work.
Computer and Technology Knowledge
- Windows
- Unix
- Linux
- Hardware
- Applications - desktop
Transportation/Travel Information
- Own vehicle
- Willing to travel
- Valid driver's licence
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Help desk
- Computer hardware or software retailer/wholesaler
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Sitting
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Cellular phone
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