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Promptly attends to customers in a friendly and professional manner
Ensures that unoccupied tables are always set and ready for customers
Pulls out chairs for customers as they arrive
Handles any other duty as assigned by the restaurant manager
Food and Beverage Serving Skills
- Advise on menu selections
- Serve food and beverages, formal or French service
- Serve food and beverages, general plate service
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Prepare and serve flambes and other specialties at customers' tables
- Describe menu items including daily specials for customers
Wine and Stewarding/Serving Skills
- Store wines
- Present, open, pour and serve wine in appropriate wine glassware
- Perform sensory evaluation of wines
- Order and maintain inventory of wines and wine glassware
- Describe and advise on wine selection
Essential Skills
- Reading text
- Oral communication
- Working with others
- Decision making
- Job task planning and organizing
Transportation/Travel Information
- Own transportation
- Own vehicle
- Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
- Food Safe Certificate
- Serving It Right Certificate
Additional Skills
- Address customers' complaints or concerns
- Train staff
- Supervise other servers and bussing staff
- Set tables
- Schedule staff
- Replace linen
- Replenish condiments and other supplies at tables and serving areas
- Load buspans and trays
- Enforce provincial/territorial liquor legislation and regulations
- Clear and clean tables, trays and chairs
- Balance cash and record sales
- Assist customers with special needs
- Customer service oriented
- Must be of legal age to mix and serve alcoholic beverages
Work Setting
- Restaurant
Work Location Information
- Urban area
Own Tools/Equipment
- Uniform
Weight Handling
- Up to 23 kg (50 lbs)
- Up to 45 kg (100 lbs)
- Up to 9 kg (20 lbs)
Business Equipment and Computer Applications
- Electronic cash register
- Point-of-sale system
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