Job Order Detail

Description

Reporting to the Team Manager, Deskside Services you will be responsible to provide front-line technical support and guidance to SCIC staff and external customers. In addition, the Service Desk Technician liaises with other divisions staff and management to resolve various application and/or hardware problems and/or inquiries. This position is also responsible to maintain Information Technology (IT) inventory integrity responsible for the coordination and maintenance for all IT related hardware assets. Other duties include:
Maintain hardware assets via the inventory management system.
Manage service requests for system hardware, software updates, and program changes
Ensure timely allocation and decommissions of IT related assets.
Prepare, deploy and track end user hardware.
Research new equipment and make recommendations.
Act as an administrator for multiple work/technology environments.
Create and maintain user accounts in an active directory for network, email, network drive access and group access.
Manage security requests.
Determine when system errors are universal to the corporation.
Support CropConnect and AgConnect by enrolling customers, creating and maintaining passwords, and troubleshooting issues.
Design, create and maintain monthly and yearly reports using the Service Desk system.
Update the Crop Insurance system using Data Base Utility.
Work with staff that use Remote Access to connect to the virtual private network (VPN).
Write procedures and instructions for different hardware and software features.