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Responsible for generating Parts sales through building strong relationships and maintaining customer confidence including providing quotes, pricing, and product recommendations to existing and potential customers. Assist in executing sales and marketing plans.
Qualifications.
Previous inside sales experience, preferably within the Heavy Duty Vehicle or related industries. Experience in building business relationships with internal and external customers, including the ability to resolve issues. Strong analytical skills with demonstrated ability to multi-task with minimal supervision. Experience and comfortable utilizing computer systems. Customer service orientated.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Additional Skills
- Answer telephone and relay telephone calls and messages
- Set-up displays of retail parts and accessories
- Conduct sales calls
Specific Skills
- Advise on use and appropriateness of goods or parts
- Sell spare and replacement parts
- Issue and distribute parts and supplies for internal use
- Answer customer inquiries
Work Setting
- Retail establishment
- Repair shop
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Work under pressure
- Attention to detail
Security and Safety
- Bondable
Business Equipment and Computer Applications
- Electronic Mail
- Inventory control software
- Internet browser
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