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Job Requirements:
-Outgoing personality
-Mature work ethic & energetic self-starter
-Ability to work independently, prioritize and multi-task in a fast-paced environment
-Cash handling experience required
-Console & PC gaming experience required
-Must be available to work Friday, Saturday & Sunday (including stat holidays)
As one of our Birthday Party Hosts/Customer Service Agents, you must be dedicated to providing a fun party atmosphere, timely service, and ensuring our guests have a memorable party and gaming experience. We are looking for individuals who are warm and welcoming, who enjoy interacting with groups of people of all ages, who can think quickly on their feet and possess strong problem solving skills.
Responsibilities
-Be proactive in preparing for and meeting the needs of our guests parties to ensure a positive experience.
-Greet customers and provide a friendly, warm and welcoming environment.
-Register guests and take payments in a quick and accurate manner.
-Provide assistance for customers playing console, PC and virtual reality games.
-Coordinate multi-player games, run tournaments, troubleshoot console & PC issues, etc.
-Take photos.
-Make each party an exciting event that ensures our guests spread the word about how wonderful their party experience was.
-Make suggestions for drink and food, using salesmanship to increase sales.
-Maintain the general cleanliness of the party area by, among other tasks, cleaning food debris and drink spills.
-Maintain a thorough working knowledge of our P.O.S. and numerous gaming systems.
-Promote The Matrix Gaming Centre and the entertainment options of the venue.
-Follow service guidelines in highly distracting circumstances.
-Be proactive in offering assistance to guests who need it and remain with guests, when needed, until problems are solved.
Essential Skills
- Reading text
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Sell merchandise
- Receive payments
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
Work Setting
- Private sector
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
- Standing for extended periods
- Walking
Security and Safety
- Bondable
- Criminal record check (abstract)
Own Tools/Equipment
- Internet access
- Cellular phone
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Internet browser
Work Site Environment
- Noisy
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